Kindly notify us within 07 days if your item is damaged, defective, or inaccurate when it arrives. Items can be returned up to three days after delivery, for example, if an item was delivered on January 1st, it can be returned until January 3rd.
All items must be returned in their original condition (unused, unworn, with all seals and tags attached), as well as all accessories, manuals, and warranty cards that came with them. All returned items are subjected to a quality check to guarantee that they are returned in their original condition. We retain the right to return a product to you if it is returned to us in poor condition.
Legitimate reason for returning an item:
- The supplied product is damaged / defective (i.e., physically destroyed or broken) (e.g., unable to switch on)
- The delivered product is defective (i.e., there are missing parts and/or accessories).
- The shipped product is inaccurate (i.e., inaccurate product/size/color, bogus item, or expired) (i.e., product not as advertised)
- The item that was sent did not fit. (i.e., the size is appropriate).
Note: We do not accept returns for any used items. For any gadget such as a smartwatch or wireless headphones, etc. you may raise a return request directly with our return us form on our website if the device is dead on arrival (i.e., does not switch on completely).
What is the procedure for returning a product?
If your item does not fall under restricted categories, you can initiate a return request by calling our helpline at +92 322 426 632 6 or messaging us on our WhatsApp number as stated earlier. Our customer service team will guide you about the return procedure.